Privacy Policy

Welcome to MountMove Global ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in the following ways:

1.1 Information You Provide Directly

• Name and contact details (email address, phone number)
• Company or organisation name
• Project descriptions, requirements, and business information shared during consultations
• Messages sent via our contact form, email, or WhatsApp
• Payment and billing information when engaging our paid services

1.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third-party platforms (e.g. LinkedIn, WhatsApp Business) when you choose to contact us through those channels.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send project updates, proposals, and communications related to our engagement
• Process payments and manage billing
• Improve our website, services, and user experience
• Send marketing communications (only where you have consented)
• Comply with legal obligations and enforce our terms
• Detect and prevent fraudulent or unauthorised activity

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website or delivering our services (e.g. cloud hosting, email platforms), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the new entity.
• With Your Consent: For any other purpose with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Project-related data is typically retained for the duration of our engagement plus 7 years for legal and accounting purposes.

5. International Transfers

MountMove Global serves clients globally. Your data may be transferred to and processed in countries other than your own, including the United Kingdom and other jurisdictions where our team or service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

6. Cookies

Our website may use cookies and similar technologies to enhance your experience. Types of cookies we use include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics).
• Marketing cookies: Used to deliver relevant content and track campaign effectiveness.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request transfer of your data to another organisation.
• Objection: Object to processing of your data for marketing purposes.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@mountmove.org. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: